HOME
RANKS
KUDOS
PROFILE
🏆
AI4B
Enter Scores
🔥
0
⚡
0
💎
0
ENTER WEEKLY SCORES
Submit performance metrics for team members
Week of:
SELECT AGENT
Choose an agent...
CUSTOMER EXPERIENCE
5-STAR RATINGS
+50 XP
4-STAR RATINGS
+30 XP
POSITIVE COMMENTS
+25 XP
RESOLUTION QUALITY
FIRST CONTACT RESOLUTIONS
+40 XP
TOTAL TICKETS
NO-REOPEN STREAK (DAYS)
+10 XP/day
ESCALATIONS
REPEAT ISSUES PREVENTED
+75 XP
QUALITATIVE
Clear Internal Notes
+100 XP bonus
THOUGHTFUL ESCALATIONS
+20 XP
TEAM CONTRIBUTION
PEER SHOUTOUTS GIVEN
+15 XP
PEER SHOUTOUTS RECEIVED
+35 XP
COVERAGE HOURS
+5 XP/hr
Estimated XP:
0
SAVE SCORES
Scores saved successfully!
Error saving scores